– Free Shipping On Orders of $50 Or More
– $7 flat rate for orders under $50
All in-stock items will be shipped once credit card authorization and verification have been obtained. If an item you ordered is temporarily unavailable, we will immediately advise you when to expect delivery.
SALES TAX INFORMATION
We are required by law to collect sales taxes on shipments.
Applicable duties and taxes will be paid for by the package recipient. As the recipient of an International package, you could be subject to fees associated with the processing and payment of duties and taxes.
We want our customers to be completely pleased with their purchase. However, if you are not satisfied with your product(s), you have the right to return it and Guglielmo e Stephanno will accept returns and issued a full refund of the original purchase amount.
Please take note of the following:
Returns must be received by Guglielmo e Stephanno within 14 days of the date of delivery with the original invoice, and the customer must correctly fill the return form enclosed in the packaging.
Returns will only be credited to your original method of payment (excluding shipping charges). Please allow 7-14 business days for your return to be received and processed. Your banking institution may require additional days to process your refund.
For returns made between 15-30 days after purchase a merchandise credit will be issued for the original purchase amount.
Kindly note: earrings are “final sale” and cannot be returned or exchanged unless the merchandise was found to be defective.
Merchandise must be returned in its original condition, including packaging, and have all tags attached.
Merchandise damaged, dirty, or altered will not be accepted and therefore will be send back at the customer’s expense.
Lastly, returns are condition to Guglielmo e Stephanno’s verification that returned products are in their original condition. We reserve the right to refuse any returns that do not meet our policy requirements.
We do not offer exchanges. You may, however, place a new order and send back the item you do not want for a full refund (excluding shipping charges).
We do not offer price adjustments.
Credit cards accepted: Visa, MasterCard and American Express.
We do not accept: CODs, Layaway plan, Personal checks and Money orders.